Upon completion of this program, the student will be able to:
Interact with end users to diagnose IT problems and implement solutions.
Document IT problems and evaluate the effectiveness of problem resolution.
Support systems security and standards.
Assist end users with the execution of audits and related privacy and security functions.
Incorporate usability principles into ongoing software configuration and implementation.
Ensure that the hardware/software “fail-over” and related capabilities are appropriately implemented to minimize system downtime.
Ensure that privacy and security functions are appropriately configured and activated in hardware and software.
Interact with the vendors as needed to rectify technical problems that occur during the deployment process.
Work with the vendor and other sources of information to find the solution to a user’s question or problem as needed.
Describe the purpose of typical networking hardware and software.
Summarize the mechanisms used to make network data continuously available.
Analyze fundamental security concepts.
Demonstrate effective communication skills.
Review the skills for troubleshooting computer problems.
Examine common support problems.