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Health Care Information Technology

Health Care Information Technology

Certificates of Proficiency

Health Care IT Implementation Support Specialist
Health Care IT Technical Support Specialist
Health Care IT Trainer

Program Description

The Health Care IT certificates are designed to quickly train students in the kind of computerized health information systems that are being installed by hospitals, medical and dental offices across the country. These IT systems make it possible for health care providers to better manage patient care through secure use and sharing of health information in electronic form. The electronic systems are replacing inefficient paper records and allow health providers to quickly review and update a patient's medical history, which can be shared electronically as patients move to other health systems and/or to other geographic locations. Students completing these programs will support the IT systems that are in place in various health care related facilities.

Health Care IT Implementation Support Specialist Certificate will train students to provide on-site user support for the period of time before and during implementation of health care IT systems in clinical and public health settings. These individuals will provide support services, above and beyond what is provided by the vendor, to be sure the technology functions properly and is configured to meet the needs of the redesigned practice workflow. The Health Care IT Technical Support Specialist Certificate will train students to support the technology deployed in clinical and public health settings on an ongoing basis. Workers in this role maintain systems in clinical and public health settings, including patching and upgrading of software. They also provide one-on-one support, in a traditional "help desk" model, to individual users with questions or problems. The Health Care IT Trainer Certificate will prepare students to design and deliver training programs, using adult learning principles, to employees in clinical and public health care settings on the use of health care IT systems.

Career Opportunities

Health Care IT Implementation Support Specialist will:

  • Execute health IT system implementation plans, by installing hardware (as needed) and configuring software
  • Incorporate usability principles into design and implementation
  • Test the software against performance specifications
  • Interact with the vendors as needed to rectify problems that occur during the deployment process

Health Care IT Technical Support Specialist will:

  • Maintain systems in clinical and public health settings, including patching and upgrading of software.
  • Interact with end users to diagnose IT problems and implement solutions
  • Document IT problems and evaluate the effectiveness of problem resolution
  • Support systems security and standard

Health Care IT Trainer who will:

  • Design and deliver training programs, using adult learning principles, to employees in clinical and public health settings
  • Communicate both health and IT concepts as appropriate
  • Assess training needs and competencies of learners
  • Design lesson plans, structuring active learning experiences for users
  • Track training records of the users and develop learning plans for further instruction

For information about the student learning outcomes for this program, see www.crc.losrios.edu/pslo